Terms of business
Estimates
- Estimates can be obtained by visiting the studio, sending the items to be repaired for evaluation or sending pictures by email.
- Estimates are a guideline of final cost and should not be treated as quotations.
- Sometimes additional work may become apparent during the conservation or restoration process. In such cases the client will be informed and new costs and instructions negotiated.
- Estimates are free but written quotations for insurance claims and additional documentation may be charged for.
Completion times
A guideline of timescale will be given once the nature of the damage has been assessed. The time taken will depend on the complexity of the repair and the current volume of work in the studio.
Payment
Collection and delivery
Storage
Insurance
Copyright
Any photographs and documentation remain the copyright of the studio.
Aftercare
Advice of care of ceramics before and after repair is available on our blog.
A guideline of timescale will be given once the nature of the damage has been assessed. The time taken will depend on the complexity of the repair and the current volume of work in the studio.
Payment
- In some cases, a deposit may be required. Work is invoiced on completion, including any additional costs such as postage and packaging or collection and delivery.
- Payment is due within 30 days of the invoice date.
- Late payments will incur additional interest charges, see terms & conditions.
- Payment can be made by cash, cheque, BACs, Paypal or debit card.
- Credit cards may incur an additional charge.
Collection and delivery
- Clients are welcome to collect and deliver items from the studio in person by arrangement.
- It is recommended that items sent by post use the Royal Mail Special Delivery Service. This method ensures next day delivery, tracking and various levels of insurance cover.
- Shipping by courier can be arranged if required, contact the studio for a quotation.
- Collection and delivery by Helen may also be available by arrangement. Please contact the studio for an estimate of cost. (Min £30)
Storage
- Items should be collected from the studio within 30 days of invoice date or notification of completion, unless being posted or shipped.
- Items left after 30 days may incur a storage charge. See terms & conditions.
Insurance
- The studio is fully insured.
- Goods in transit to and from the studio are the clients responsibility.
- Goods in transit by post or courier are insured at current commercial rate, within the cost of carriage.
Copyright
Any photographs and documentation remain the copyright of the studio.
Aftercare
Advice of care of ceramics before and after repair is available on our blog.